Shipping
Last updated: September 22, 2026
We ship Coccoo from our fulfillment center in California, USA.
Order processing
Orders are processed Monday to Friday, excluding US federal holidays. Orders are dispatched the next business day.
During sales, new product launches and peak holiday seasons, processing may take up to 2 additional business days.
You'll receive a confirmation email when you order, and a second email with tracking as soon as your package leaves our warehouse.
Shipping options and rates
| Service | Cost | Estimated delivery |
|---|---|---|
| Standard | $8.95. Free on orders of $65 or more* | 2–7 business days |
| Alaska, Hawaii & US Territories | $10.95 flat rate | 5–10 business days |
*Free shipping applies to the contiguous US, based on your order subtotal after discounts and before tax.
Delivery estimates are counted from the date of dispatch, not the date you order.
Typical transit times after dispatch:
- West Coast: 2–3 business days
- Central US: 3–5 business days
- East Coast: 4–7 business days
These are carrier estimates and aren't guaranteed.
Where we deliver
We ship to all 50 US states, including PO boxes, APO/FPO addresses and US territories.
We don't ship outside the US yet. Join our mailing list and we'll let you know when that changes.
Tracking your order
Once your package ships, you'll receive an email with a tracking number and link. Tracking can take up to 24 hours to show its first scan.
If your tracking hasn't updated in more than 5 business days, get in touch and we'll follow up with the carrier.
Delivery addresses
Please double-check your shipping address at checkout. We dispatch quickly, and once an order is with the carrier we generally can't change the address.
If you spot an error, email us at [hello@coccoo.health] immediately with your order number. We'll do everything we can, but we can't guarantee a change is possible.
If a package is returned to us because the address was incorrect or incomplete, or because it went unclaimed, we'll refund the order minus the original shipping cost and any return shipping charged to us. We can also reship it at your cost.
Lost, delayed or damaged packages
If your package arrives damaged, take photos of the packaging and the product and email them to [hello@coccoo.health] within 7 days of delivery. We'll replace it or refund you.
If your package is marked delivered but you haven't received it, check with neighbors and your household first, then contact us. We'll open a claim with the carrier.
If a package is lost in transit, we'll investigate with the carrier and send a replacement or issue a refund. You don't need to chase the carrier yourself. That's our job.
Questions
Email us at [hello@coccoo.health] and we'll get back to you within 1 business day.